A new automated telephone inquiry system is set into operation at Domodedovo International Airport.
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In order to further increase the level of service at Domodedovo International Airport, a new referral service is created - automated telephone inquiry desk for passengers.Dialling (095) 720 66 66, a passenger can obtain necessary information on the airport services, transportation and parking, on the airport's special services. It is planned that the system will soon provide information on flights arrival and departure. To use the automated inquiry desk system, one has to dial (095) 720-6666, swith to tone dialling mode, select a language (Russian or English) and follow the system's instructions. If needed, one can dial "0" and will be forwarded to a reference service operator. The following function buttons are used to operate the system:# – to go back to the previous menu,9 – to go back to the main menu,0 – to wait for an operator,* – to listen to the menu contents once again.Along with the new automated inquiry desk, the referral service of Domodedovo International Airport is available. As usually, one can
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Domodedovo Air Service Catering Facility introduces a new menu for passengers of night trains
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A new "night" menu for railway passengers is developed by Domodedovo Air Service catering facility, a subsidiary of the EAST LINE Group. The new menu is the next step forward to increase the level of service provided for passengers of night trains. The new ration features fast assimilating ingredients, more water and extended shelf life. The ration includes tea, coffee, sugar, cream, bread, mineral water, a bun, chocolate, curds, summer sausage, a dessert, a pastry, three kinds of cheese. The menu is sorted out to enable a passenger to have something of the ration in the morning.Oktyabrskaya railroad was the first to start receiving the new meals in June. Domodedovo Air Service catering facility is a supplier for Russian Railroads since 1999. Starting from July 1999, the catering facility supplies meals for Oktyabrskaya railroad business class passengers. Besides, in November 2003, a treaty to supply meals to Moscovskaya, Privolzhskaya, South-East, Gorkovskaya and Sverdlovskaya railways was signed by Domodedo
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Domodedovo International Airport expands apron bus fleet
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Anticipating considerable passenger traffic growth this summer, Domodedovo International Airport expands its apron bus fleet. Three new buses by Kobus were aquired in May. Kobus is a leading manufacturer of apron buses, holding 80-90% of the market. Compared with same class busses, the new apron buses feature a range of advantages, among which are larger capacity, maintanability and economy. Before the purchase, EAST LINE experts made a thourough analysis of the same buses exploitation in airports situated in similar climatic zones. Besides, in February-June 2003 Kobus buses were put on the test at Domodedovo International Airport. Summing up the results, the manufacturer equiped the buses wiht a range of extra-options, such as rear-view CCTV cameras and bus door heating system. The apron bus fleet boosting, organized in the framework of the realized programme of technical modernisation of the airport complex will ensure higher level of passenger services in Domodedovo International Airport.
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Domodedovo Jet Service fuelling facility increases the amount of fuel servicing trucks
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Domodedovo Jet Service fuelling facility, a company of the EAST LINE Group, has enlarged its fueler fleet with 7 new refuellers TZA-20. The purchase is entailed by considerable traffic flow growth at Domodedovo International Airport. The new refuellers fully comply with all international aircraft refuelling standards, including aviation fuel water and mechanical impurities decontamination standards. The fuellers are built on a special order placed by Domodedovo Air Service. They are MAZ chassis-based machines equipped with alluminium alloy tank. TZA-20 refueller truck features modern filtration system, up-to-date compact eqipment and increased safety. The trucks were presented during the first International Airport Exhibition in Moscow in May 2004 and got the highest expert estimation. Technical characteristics of TZA-20 ensure the refueller to be used for aviation fuel transportation and aircraft refuelling and can be operated in all kinds of airports including international level airports. The new refueller
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Domodedovo Cargo Terminal to enhance business technology.
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Cargo ground handling technology modernisation is one of the priorities for Domodedovo International Airport's development. In the framework of this task a range of new technologies are being implemented at Domodedovo Cargo Terminal.To ensure efficient client service, an information kiosk is opened enabling clients to get necessary references on the terminal services and airport's flight schedule as well as to track the status of their cargo shipment. Now, to get the necessary information, one has to click on the relevant menu item of the sensor panel of the kiosk. The reference kiosk installed in the terminal's client hall is of great help for customers, who now can get information more easily.In future, a special dedicated page will be created on the web-site of the EAST LINE Group, managing Domodedovo. The resource will enable clients to fill in certain documents on-line, automatically calculate delivery rates, track cargo status.Currently, one more innovation is under development - automatic cargo and acc
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EAST LINE Air Ticket Agency has won the "Best Air Agency" award
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EAST LINE Air Ticket Agency has won "The best Air Agency-2003" award in the category "International passenger transportation sales" (sales volume more than 70.000 airtickets). In 2003, the agency sold 104.959 airtickets for international flights.In addition to this, EAST LINE Air ticket agency has become a laureate in the category "International and domestic passenger transportation sales (sales volume 180.000 - 300.000 airtickets) and in two special categories introduced this year for the first time "IT-advanced agency" and "Agency offering complex services for passengers". The contest "The Best Air Agency" has been organized this year for the second time. The award was set up in 2003 by Russian Air Transport Agencies Association. The award's public board includes representatives of the Russian Ministry of Transport, Transport Clearing Organization, largest airlines, aviation media and civil aviation veterans. This year, 38 agencies of Moscow and other regions of Russia participated in the contest. EAST LINE
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Domodedovo International Airport establishes a Certification centre for aircraft certification
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A new centre for aircraft certification is established at Domodedovo International Airport. The centre's clients will be airlines subordinate to Russian Civial Aviation Athourity, operating Il-62M, Il-76, Il-86, Tu-134, Tu-154 aircrafts.According to aviation athority requirements, any civil aircraft is permitted to be operated only provided that it has a valid certificate for airworthiness. According to the requirements, every aircraft is to be regulary examined to ensure its compliance to the existing air standards. The opened Certification centre will substantially widen the range of services provided for clients directly in the airport. This will be of great help for airlines, which regulary apply for aircraft maintenance at Domodedovo Aircraft Maintenance Base. Since its creation, Domodedovo Aircraft Maintenance Base has been one of the largest aircraft maintenance and repair facilities. Today, it provides maintenance of domestic and foreign made aircraft of various types. Over 150 domestic and foreign ai
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Domodedovo International Airport to handle more than 2.000.000 passengers on charter flights this summer.
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Specially for summer period a wide charter programme is developed at Domodedovo International Airport. Experts of the EAST LINE Group, managing Domodedovo International Airport, antisipate passenger traffic on charter flights in summer 2004 will grow 20% year on year. Some 11.500 charters with more than 2.200.000 passengers will be handled during summer season 2004. Holiday-makers are offered charter flights on 62 international and 5 CIS destinations. 22 airlines are participating in the programme taking tourists to their destination points. At that Hamburg International, Omskavia, UTAir and Tatarstan Airlines are participating in the programme for the first time. This summer, Domodedovo's range of charter destinations will be boosted by Baden-Baden, Venice, Karlovy Vary, Konstantina, Munster, Seville. For CIS travellers new routes from Domodedovo to Namagan (Uzbekistan) and Kulyab (Tadjikistan) will be opened. Apart from new routes, considerable number of flights to traditionally popular within Russians dest
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On the eve of the coming summer season, Domodedovo International Airport’s passenger terminal launches new services
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Besides addressing one of its major tasks – increasing capacity – Domodedovo International Airport has been in active preparations to face passenger volume peak in summer while providing most comfortable conditions for travelers. The number of services, offered at the airport, has been constantly growing.Since July, passengers who are serviced by Domodedovo business lounges may relax at special relaxation zones, equipped with most modern massage chairs. If the service remains in demand, such massage chairs will be installed in general use areas at the airport. Also, the number of Internet-enabled computers at the airport terminal has been considerably increased. Especially for summer season, a client zone at Foster’s bar, located at the first floor in the international gallery, has been equipped with modern IT equipment.For convenience of travelers, the capacity of the parking lot has been increased: now, it can accommodate 3,000 cars. Among other popular airport services – the Child Center, where parents, wh
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«Domodedovo Air Service» launches meal supplies for Oktyabrskaya railway
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Domodedovo Air Service will supply more than 650 meal trays per day for three trains running at Moscow - St.Petersburg destination of Oktyabrskaya railroad. A treaty was concluded between Domodedo Air Service and Transline Company.Domodedovo Air Service catering facility, one of the EAST LINE Group companies, is a supplier for Russian Railroads since 1999. Starting from July 1999, the catering facility supplies meals for Oktyabrskaya railroad business class passengers. Besides, in November 2003, a treaty to supply meals to Moscovskaya, Privolzhskaya, South-East, Gorkovskaya and Sverdlovskaya railways was signed by Domodedovo Air Service and Russian Railroads affiliate "TransRestaurantService".Fully refurbished in 1998, Domodedovo Air Service is today one of the most modern Russian catering facility supplying meals for transport. Domodedovo Air Service's daily capacity reaches 30.000 trays.In July 2003, Domodedovo Air Service introduced a new production line for packing uncooked and prepared food in a modified
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Hotel complex at Domodedovo International Airport offers visa support services to foreign guests
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In the coming summer season, Domodedovo International Airport will offer numerous charter flights for foreign tourists. Constantly working on additional services offered to its guests, Domodedovo AirHotel, which belongs to EAST LINE Group, has launched new service of visa support for foreign tourists. They will be able to receive invitations, required to obtain visas at their home countries. Necessary authorization to provide the service, so called “tour reference,” has been issued to Domodedovo AirHotel by the Russian Foreign Ministry. Domodedovo AirHotel has been popular among guests of Moscow and transit travelers. After large-scale refurbishing was completed in 1998, AirHotel turned into a modern hotel complex. All 294 comfortable rooms, including 5 club rooms and 5 club suites, fully correspond to international standards. The hotel has all what is needed for quality rest – a fitness center, solarium, massage salon, two saunas, billiard hall, a hairdressing salon. Domodedovo AirHotel has recently been off
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Domodedovo Air Service catering facility presents a new package technology during the Best Rail Restaurant contest.
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A new techonolgy of meals package was presented during the Best Rail Restaurant contest by Domodedovo Air Service catering facility, one of the EAst LINE Group companies. The contest was organized by Russian Railways organization. Diner cars teams from 16 railways took part in the contest. The contest results were announced May 26.Domodedovo Air Service presented a new technology of packing uncooked and prepared food in a modified gas medium. The technology enables to substancially simplify and speed up the procedure of preapring and serving dished in trains.The technology enables to keep prepared food non-perishable up to 5 days due to lack of pathogenic bacteria. Besides, Domodedovo Air Service can offer passengers an opportunity to make an order for meals 40 minutes before the train departure using their ticketsThe new developments presented by Domodedovo Air Service raised great interest of all the contest participants and Russian Railways representatives. According to the "Russian Railways" vice-presiden
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The intermodal transportation system employed by Domodedovo International Airport gets the highest evaluation from international experts.
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International conference titled "World air rail development tendencies. Russian air and rail cooperation experience" took place at Domodedovo. The conference programme included appearance of speakers representing Domodedovo International Airport, Moscow Railroad, Transport Clearing Organization, International Air Rail Organization, airlines offering passengers intermodal services. Representatives from more than 50 Russian an international airlines, key experts of airports of St.-Petersburg, Samara, Kaliningrad, and Minsk participated in the event. The IARO General director Mr. Andrew Sharp gave the highest estimation for the railway link connection Domodedovo with Moscow, stating that its technical characteristics absolutely comply with the strictest international standards. The new technology coupled with air terminal opened at Paveletsky railway station and railway "Airport" station intergated into the passenger terminal enabled to create a unified transportational technology with air and rail transport. As
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Domodedovo International Airport widens the range of services provided for passengers with limited movement ability.
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In the framework of a special programme aimed at implementation of new technologies to service passengers with limited movement ability, Domodedovo International Airport introduces new services for disabled.Special lifts for disabled are set into operation in the passenger terminal. The new facilities enable disabled to be transported to the ground level and further transfered by car to an aircraft's board.Disabled are cared for at Domodedovo International Airport by specialists of a special medical service.In the nearest future, the EAST LINE Group, managing Domodedovo, is going to install a special transportation facility to transfer people with limited movement ability from the ground level directly to board an aircraft.International arrival area is fitted out with two elevators connecting the passenger terminal with a parking lot. This is of great help for passengers with luggage tracks.It is planned to install more elevators for passengers in common areas. In particulary, two elevators will be installed
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Domodedovo International Airport is the best within CIS countries.
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Domodedovo International Airport has become a winner in the contest "Best Airport of CIS Countries-2003", organized by International Civil Aviation Association "Airport".Domodedovo International Airport has become the winner in the most prestigious category which embraces CIS airports with passenger traffic exceeding 1.000.000 people.The jury included representatives of the industry federal authorities, scientific and social organizations. When making a desision, the jury took into consideration all the aspects of airports activity, placing a high emphasis on the quality of services provided for passengers.It was acknowledged that Domodedovo International Airport with 40% passenger traffic growth got the prestigious award without bias. The airport's passwenger growth rates enabled Domodedovo to become the first among world's largest airports.One of the most important factor, noted by the jury, was the high level of passenger services at the airport. The high estimation of Domodedovo corresponds to the results
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Domodedovo International Airport to introduce charging points for mobile phones.
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Preparing for summer passenger influx, Domodedovo International Airport is widening the range of free services provided for passengers. In June, all the eating places in the passenger terminal will be equipped with special devices for charging batteries of almost all kinds of mobile phones. The service has already become common for world's largest air hubs. Specialists of the EAST LINE Group, managing Domodedovo International Airport, expect this service to be popular within Russian passengers as well. Further increase of passenger service level and widening of services range backed by introduce of cut-edge technologies and latest IT-developments is the main principle of the airport development. Domodedovo International Airport's strategy aimed at creating the most technologically developed aviation hub in Russia is approved both by international aviation community and millions of passengers. This year, according to the survey by international consulting company Skytrax, which asked some 4,8 million passenger
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Domodedovo International Airport to introduce new routes
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International and domestic route network of Domodedovo International Airport is boosted by three new destinations. Scheduled flights to Edinburgh (Scotland) and Lipetsk (Russia) are open, and a new flight to Uzhgorod (Russia) to be opened soon.The new flight to Edinburgh linking capitals of Russia and Scotland has become the 21 international destination in the airport's route network.Transaero will perform flights to Edinburgh Wednesdays, May 19 through October 30, by Boeing-737.Edinburgh Flights Schedule (Transaero, May 19 - October 30, 2004)Flight numberDayDeparture from EdinburghDeparture from DomodedovoUN 315/316Wednesday13:0011:00From May 20, Polet Airlines started performing scheduled flights to Lipetsk. The flights are performed by Yak-40 on Monday, Tuesday, Thirsday, Friday and Sunday. This destination is 68th in Domodedovo International Airport's route network covering Russia.Lipetsk Flights Schedule (Polet Airlines, May 20 - June 15, 2004)Flight numberDayDeparture from LipetskDeparture from Domodedo
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A Conference on International Intermodal Passenger Transportation will take place at Domodedovo International Airport
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On May 27, a conference titled "World air rail development tendencies. Russian air and rail cooperation experience" will take place at Domodedovo International Airport. The conference participants will have an opportunity to learn more about Russian and international experience in the field of intermodal air and rail passenger transportation, and intermodal transportation perspectives at Domodedovo, implementing «Domodedovo Air Rail Service» technology).The conference programme includes appearance of speakers representing Domodedovo International Airport, Moscow Railroad, Transport Clearing Organization, International Air Rail Organization, airlines offering passengers intermodal services. More than 120 representatives from airports of St.-Petersburg, Samara, Kaliningrad, Nizhny Novgorod and Minsk will participate in the event. The high-speed train connecting Domodedovo with the centre of Moscow, a joint project of EAST LINE and Russian Railroads, was launched in summer 2002. Owing to this intermodal system,
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Citizens of Moscow may visit Domodedovo International Airport's web site using free of charge dial-up.
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Access to Domodedovo International Airport's web site has been made available through a free of charge dial-up. The free of charge service is available thanks to cooperation of the EAST LINE Group, managing Domodedovo Itnernaitonal Airport, with openwww.ru project, which offers a free access to the sites registered withing its catalogue.To take advantage of this opportunity, one has only to set up a special dial-up connection. Some 5000 people have already used this opportunity. Full instructions on how to arrange the connection are available on the airport's web-site www.domodedovo.ru.The main aim of the airport's site is to ensure comprehensive and efficient information on the airport complex functioning and services provided. A user can choose more convenient for him/her ways of site navigation: using a usual menu, using navigation buttons or using 3D visual map. One may also virtually tour the airport.The site also features convenient on-line services as on-line airport board, flights schedule, WAP site a
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Domodedovo International Airport passenger traffic up to more than 3 million people for the first four months of 2004
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For the four months of 2004, total passenger traffic at Domodedovo International Airport amounted to 3,032 million passengers, representing 49,3% increase over the same period of 2003.Passenger traffic on international destinations in January-April amounted to 1479 million passengers, which is 97,1% year on year growth.Passenger traffic to international destinations such as Hurgada, Dubai and Sharm-El-Sheikh grew almost threefold (187%) in January, February, March and April amounting to 434,131 passengers.Passenger turnover at domestic destinations grew 21,2% to 1,553,000 people.April passenger turnover figure for Domodedovo rose to 857,436 passengers representing 52,6% year on year growth. This included considerable growth in traffic to international destinations which increased to 408,918 passengers representing a 104% increase on the 2003 figure. Domodedovo continues to maintain its leading position in the Russian domestic air market with 24% year on year growth with 448,518 passengers using the airport in
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Domodedovo International Airport gets the first ranking place in terms of passenger traffic growth among the world's largest airports
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In 2003, Domodedovo International Airport showed the most intensive passenger traffic growth among 110 world's largest airports: passenger transportation increased 40,3% compared to 2002 - Airports Council International reports on the initial 2003 results. According to the ranking, Shanghai airport Pudong is on the second place with 34,2% growth, and Soekarno-Hatta airport in Jakarta is on the third place with 33%. Acoording to ACI’s preliminary report, Domodedovo International Airport became one of 10 world’s largest airports of Central and Eastern Europe. Last year the airport’s passenger traffic amounted to 9.4 million people. In 2003, the airport also showed the most intensive dynamics of yar on year passenger traffic growth. According to Airline Business international aviation magazine, Domodedovo International Airport became the first among 150 world’s largest airports in terms of passenger traffic growth, which represented 73% year on year growth. Such considerable dynamics of passenger transportation
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Uzbek diplomats visit Domodedovo International Airport
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Domodedovo International Airport was visited by a delegation of Uzbekistan Embassy in Moscow headed by Ambassador Extraodinary and Plenipotentiary of Uzbekistan in Russian Federation Mr. Bakhtier A. Islamov upon an invitation of the EAST LINE Group management . In the framework of "Uzbek Embassy Day at Domodedovo" the guests learned of EAST LINE's actively implemented programme aimed at further passenger capacity increase, infrustructure development and enhancing services provided for passengers and airlines by the airport. Uzbek diplomats gave the highest estimations of intermodal transport technologies introduced at Domodedovo, allowing to shorten journey time not only from Moscow to the airport, but also to a destination point due to convenient flight connections. The airport's guests had an opportunity to personally experience the advantages of transfer from Moscow to the airport by a high-speed train Aeroexpress, linking Domodedovo with the terminal at downtown Paveletsky railway station. The delegation
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Domodedovo International Airport handles unprecedented amount of passengers in the course of May charter programme
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April 30 saw unprecedented passenger traffic for the previous 10 years at Domodedovo International with 27,352 passengers flying out of the airport. The influx of tourists before May holidays is related to a large-scale charter programme of the airport. The number of destinations for May holidays charter programme in 2004 is 30% more than last year. Holiday-makers are offered charter flights on 45 international and 4 CIS destinations. Apart from traditionally popular within Russians destinations like Turkey, Egypt, UAE and Cyprus, new flights to Italy, Tunisia, Czechia, Germany and Spain are opened. 15 airlines are participating in the programme taking tourists to their destination points. The airport antisipates some 1100 charters with more than 200,000 passengers will be handled during May holidays. The programme's initial results show that passenger traffic on charter flights in 2004 will grow 60% year on year.High emphasis is laid on ensuring comfortable stay of the passengers at Domodedovo International
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"Domodedovo International Airport - as you see it!" open art-contest
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Domodedovo International Airport's official web-site www.domodedovo.ru jointly with computer arts and design portal www.wallpapers.ru announce opening of an art-contest "Domodedovo International Airport - as you see it!", which will take place from May 1 till May 31. The competition is aimed at finding new approaches to computer wallpapers. All those eager to participate are to create wallpapers reflecting Domodedovo International Airport's image of the most technologically developed airport in Russia. The design can be based on any visual objects related to the airport's activity: passengers, terminal building and interiors, aircrafts, airport facilities etc. One may find some materials, which might come in handy, at www.domodedovo.ru.The three stages of the contest will include applications processing, voting to choose winners and winners rewarding. Both professional artists, designers and computer arts amateurs of all ages are welcome to enter. Winners and shortlisted candidates chosen by contest judges in
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New service - flight status by SMS - is available for passengers flying through Domodedovo International Airport
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Domodedovo International Airport constantly endeavours to further increase the level of services provided for passengers. The EAST LINE Group, managing the airport pays special attention to introducing cut-edge technologies and latest IT-developments. A new service introduced recently caters for those need on-line information on a flight status. Domodedovo International Airport is a pioneer to introduce this kind of service in Russian civil aviation. Passengers subscribed for the service through www.domodedovo.ru will get on-the-fly information on particular flights status changes (cancellation or delay, start of registration or boarding etc.) in English or Russian. The decision to introduce the new service was made after an opinion poll showed passengers' great interest for it.To subscribe, one has to click an "envelope" icon near the neccessary flight, enter one's mobile number, where SMS will be delivered, and specify the flight information needed. The service is free of charge till the end of 2003. This i
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