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Sheremetyevo Airport Becomes the Best Airport inВ Europe inВ Terms ofВ Quality ofВ Servicing for the Second Time inВ aВ Row ACIВ ASQ Rating data for 2013 Published

Sheremetyevo Airport was named the best European airport inВ terms ofВ quality ofВ passenger servicing, according toВ the reputable program ASQ (Airport Service Quality) ofВ the Airports Council International (ACI)

The second year in a row, Sheremetyevo Airport confirms its status as the best airport in Europe in terms of level of service. Thus, Sheremetyevo Airport is the first Russian airport to have taken the honour of leadership in the independent rating ACI ASQ in 2012 and repeat, and in some key parameters even exceed, that success in 2013. The award reflects the passengers’ view of 34 key service parameters, and is an unbiased and precise indicator for the identification of leaders among airports of the whole world.

Mikhail Vasilenko, Director General of Sheremetyevo Airport, emphasized: “The unprecedented achievement of Sheremetyevo Airport that has become ‘two-time champion’ of Europe in terms of servicing quality, is also a nationwide achievement of our country. For Sheremetyevo Airport is the country’s principal international gate, and thus an important component of Russia’s investment attractiveness and competitiveness. For the whole our team, the high place we took in the rating is not just mere confirmation of our last-year result. It is evidence that we go ahead, that the airport has become better, that now we work in more efficient manner than a year ago. Certainly, Sochi Olympic Games have played an important part in our success. For Sheremetyevo Airport has been engaged in meeting most guests of the Olympic Games, and we have strived to perform our work at the highest level! Let me express my gratitude to our passengers for the high appraisal of our work, infrastructure and service, and also to our partners and airlines for our common success and victory”.

During 2013, Sheremetyevo Airport implemented a number of projects aimed at improving the quality of passengers and guests servicing and at developing positive atmosphere in the terminals which also contributed to the securing of the airport’s leadership in ACI rating.

This year, Sheremetyevo Airport isВ toВ continue improving the quality ofВ servicing, introducing new services for passengers and customers, improving the infrastructure and maintaining the harmonic and kind atmosphere.

The winners will receive their prizes atВ ACI Asia-Pacific World Annual Congress that will beВ held inВ Seoul this year.

Airports Council International (ACI) — the only global trade representative of the world’s airports. 592 members operate 1847 airports in 174 countries. ACI is a non-profit organization, which represents the airports interests and promotes advanced airport experience around the world.
Airport Service Quality (ASQ) Program isВ the leading world program inВ the field ofВ service quality atВ the airports all around the world. More than 285 airports take part inВ the program. ASQ Awards are given toВ the best airports inВ the world based onВ survey ofВ passenger satisfaction program onВ 37В key parameters and reflect the aim ofВ the airports-winners all around the world for continuous improvement.

ASQ Awards are given inВ four categories: Best Airport byВ Region, Best Airport byВ Passenger Traffic, Best Small Airport and Best Improvement.

Airport Sheremetyevo started participation inВ ASQ Program atВ the second quarter ofВ 2010 and byВ the end ofВ 2011 entered into the top ofВ 10В best European Airports. InВ 2012 Sheremetyevo was recognized the best European Airport inВ the service quality and inВ 2013 repeats the success.

Sheremetyevo International Airport — the largest Russian airport handling regularly-scheduled domestic and international flights. The Russian Federation, represented by Rosimushchestvo (83.04%), is the major shareholder of JSC “MASH”. The destination network of Sheremetyevo Airport encompasses more than 200 routes.

Sheremetyevo Airport services are utilized byВ the representatives ofВ three major aviation alliances: SkyTeam (Air France, KLM, Delta, CSA Czech Airlines, Alitalia, China Southern Airlines, Korean Air and others); Star Alliance (SAS, Air China, LOT, Adria Airways and others); Oneworld (Finnair). Moreover, the Airport cooperates with the leading airlines ofВ the CIS and Baltic countries.

According toВ 2013В results, Sheremetyevo Airport passenger traffic amounted toВ 29В million 256 thousand people, which isВ 11.7% more than inВ 2012.

Sheremetyevo International Airport

Public Relations Department

Tel. (495) 578-85-85, (495) 578-20-73

Fax (495) 232-65-48

www.svo.aero



Date modified: 20.02.2014

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Sheremetyevo Airport has provided services toВ 18В million passengers since the beginning ofВ the year

Sheremetyevo Airport has provided services toВ 18В million passengers since the beginning ofВ the year  >>>


Sheremetyevo Airport has provided services toВ 18В million passengers since the beginning ofВ the year.

Passenger traffic onВ international airlines inВ January-July reached 10В million 554 thousand passengers, and onВ domestic airlines increased byВ 23,7%, totaling 7В million 325 thousand passengers.  >>>


Sheremetyevo greets top-of-the-line Airbus A350В XWB

Sheremetyevo International Airport greeted the cutting-edge Airbus A350В XWB, which stopped byВ inВ Russia while onВ its world demo tour. The aircraft landed inВ Sheremetyevo onВ its 55th Anniversary, onВ AugustВ 11. The historical flight was welcomed byВ hundreds ofВ photographers, fans and aviation lovers.  >>>


Sheremetyevo met the newest Airbus A350В XWB

Sheremetyevo International Airport met the newest aircraft Airbus A350В XWB, which made ​​a stop inВ Russia asВ part ofВ the global demonstration tour. The aircraft landed atВ Sheremetyevo AugustВ 11, the day ofВ the 55th anniversary ofВ the airport. The historic flight was met byВ hundreds ofВ photographers, fans and aviation enthusiasts.  >>>


Sheremetyevo greets top-of-the-line Airbus A350В XWB

Sheremetyevo International Airport greeted the cutting-edge Airbus A350В XWB, which stopped byВ inВ Russia while onВ its world demo tour. The aircraft landed inВ Sheremetyevo onВ its 55th Anniversary, onВ AugustВ 11. The historical flight was welcomed byВ hundreds ofВ photographers, fans and aviation lovers.  >>>


Sheremetyevo Airport turns 55В celebrating years ofВ development, achievements, traditions!

Sheremetyevo Airport turns 55В celebrating years ofВ development, achievements, traditions!  >>>


AВ new flight Moscow-Wuhan-Guangzhou from Sheremetyevo

Sheremetyevo International Airport and China Southern Airlines, the largest airline inВ China, opened aВ new regular flight onВ the route Moscow — Wuhan — Guangzhou.  >>>


Sheremetyevo will welcome the newest Airbus AВ 350В XWB

AugustВ 11, 2014 Sheremetyevo International Airport will welcome the newest wide-body aircraft ofВ middle dimension Airbus A350В XWB from Doha. Coincidentally, onВ this day 55В years ago AugustВ 11, 1959 Tu-104 airliner taking off from Leningrad, landed atВ Sheremetyevo airport, where airport services was first carried out aВ set ofВ commercial and technical service. This date isВ considered the birthday ofВ the airport.   >>>


Dobrolet opened new routes toВ Kazan and Ekaterinburg

Dobrolet Airlines started toВ sell tickets onВ the routes Moscow-Kazan-Moscow and Moscow-Ekaterinburg-Moscow.  >>>


The Sheremetyevo International Airport has selected aВ partner, AECOM, for implementation ofВ new Terminal BВ and Inter-Terminal Communication projects

OnВ July 8th, 2014, the management ofВ SP “Terminal BВ Sheremetyevo” and SP “Sheremetyevo Inter-Terminal Passage” signed with AECOM two project management agreements for construction ofВ aВ new Terminal BВ ofВ the Northern terminal complex (NTC) and Inter-Terminal Passage (passenger and luggage tunnels between STC and NTC). International company AECOM was selected byВ OJSC ’MASH’ and the investor asВ aВ result ofВ tender procedures. Partnership agreements are valid till 2017 — estimated deadline ofВ projects implementation.   >>>



 
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