Sheremetyevo Airport Becomes the Best Airport inВ Europe inВ Terms ofВ Quality ofВ Servicing for the Second Time inВ aВ Row ACIВ ASQ Rating data for 2013 Published
Sheremetyevo Airport was named the best European airport inВ terms ofВ quality ofВ passenger servicing, according toВ the reputable program ASQ (Airport Service Quality) ofВ the Airports Council International (ACI)
The second year in a row, Sheremetyevo Airport confirms its status as the best airport in Europe in terms of level of service. Thus, Sheremetyevo Airport is the first Russian airport to have taken the honour of leadership in the independent rating ACI ASQ in 2012 and repeat, and in some key parameters even exceed, that success in 2013. The award reflects the passengers’ view of 34 key service parameters, and is an unbiased and precise indicator for the identification of leaders among airports of the whole world.
Mikhail Vasilenko, Director General ofВ Sheremetyevo Airport, emphasized: “The unprecedented achievement ofВ Sheremetyevo Airport that has become вЂtwo-time champion’ ofВ Europe inВ terms ofВ servicing quality, isВ also aВ nationwide achievement ofВ our country. For Sheremetyevo Airport isВ the country’s principal international gate, and thus anВ important component ofВ Russia’s investment attractiveness and competitiveness. For the whole our team, the high place weВ took inВ the rating isВ not just mere confirmation ofВ our last-year result. ItВ isВ evidence that weВ goВ ahead, that the airport has become better, that now weВ work inВ more efficient manner than aВ year ago. Certainly, Sochi Olympic Games have played anВ important part inВ our success. For Sheremetyevo Airport has been engaged inВ meeting most guests ofВ the Olympic Games, and weВ have strived toВ perform our work atВ the highest level! Let meВ express myВ gratitude toВ our passengers for the high appraisal ofВ our work, infrastructure and service, and also toВ our partners and airlines for our common success and victory”.
During 2013, Sheremetyevo Airport implemented a number of projects aimed at improving the quality of passengers and guests servicing and at developing positive atmosphere in the terminals which also contributed to the securing of the airport’s leadership in ACI rating.
This year, Sheremetyevo Airport isВ toВ continue improving the quality ofВ servicing, introducing new services for passengers and customers, improving the infrastructure and maintaining the harmonic and kind atmosphere.
The winners will receive their prizes atВ ACI Asia-Pacific World Annual Congress that will beВ held inВ Seoul this year.
Airports Council International (ACI) — the only global trade representative of the world’s airports. 592 members operate 1847 airports in 174 countries. ACI is a non-profit organization, which represents the airports interests and promotes advanced airport experience around the world. Airport Service Quality (ASQ) Program is the leading world program in the field of service quality at the airports all around the world. More than 285 airports take part in the program. ASQ Awards are given to the best airports in the world based on survey of passenger satisfaction program on 37 key parameters and reflect the aim of the airports-winners all around the world for continuous improvement. ASQ Awards are given in four categories: Best Airport by Region, Best Airport by Passenger Traffic, Best Small Airport and Best Improvement.
Airport Sheremetyevo started participation inВ ASQ Program atВ the second quarter ofВ 2010 and byВ the end ofВ 2011 entered into the top ofВ 10В best European Airports. InВ 2012 Sheremetyevo was recognized the best European Airport inВ the service quality and inВ 2013 repeats the success.
Sheremetyevo International AirportВ
— the largest Russian airport handling regularly-scheduled domestic and international flights. The Russian Federation, represented by Rosimushchestvo (83.04%), is the major shareholder of JSC “MASH”. The destination network of Sheremetyevo Airport encompasses more than 200 routes. Sheremetyevo Airport services are utilized by the representatives of three major aviation alliances: SkyTeam (Air France, KLM, Delta, CSA Czech Airlines, Alitalia, China Southern Airlines, Korean Air and others); Star Alliance (SAS, Air China, LOT, Adria Airways and others); Oneworld (Finnair). Moreover, the Airport cooperates with the leading airlines of the CIS and Baltic countries.
According toВ 2013В results, Sheremetyevo Airport passenger traffic amounted toВ 29В million 256 thousand people, which isВ 11.7% more than inВ 2012.
Sheremetyevo International Airport Public Relations Department
Tel. (495) 578-85-85, (495) 578-20-73
Fax (495) 232-65-48
www.svo.aero
Date modified:
20.02.2014