Sheremetyevo Modernizes its Call Center
Sheremetyevo International Airport has completed modernization ofВ its Call Center, which isВ now equipped with up-to-date equipment and cutting-edge communications technology systems and isВ fully digitalized. The number ofВ incoming lines and operators has grown.
The Call Center has been upgraded to raise the quality of communications, reduce the time of waiting for operator’s response and improve the quality of Sheremetyevo airport passenger service as a whole. Now the average waiting time does not exceed 1 minute. The Call Center modernization has also optimized the company’s production resources.
As part of the modernization, the telephone number has been changed; now customers may reach the Airport’s Call Center by telephone number +7 (495) 578-65-65. Sheremetyevo passengers and guests may still use number 8-800-100-65-65 (calls inside Russia are free). Telephone number +7 (495) 232-65-55 which was used earlier will remain active for the next 6 months.
Sheremetyevo International Airport onВ FebruaryВ 19, 2008, launched its multi-channel Call Center. The opening ofВ the Unified Information Service became aВ new stage inВ implementing the program ofВ airport modernization and raising the quality ofВ passenger service.
The Sheremetyevo Call Center receives every day about 3.5 thousand incoming calls. InВ total, since the beginning ofВ 2011, operators accepted and processed over 1.2 million calls.
Call Center personnel have a special training under the program “You are Always Welcome” in the Sheremetyevo Corporate University. The training is designed to develop professional qualities, skills of finding requisite information using an instant search system and the capacity to communicate with customers.
Date modified:
02.12.2011