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Domodedovo International Airport hosts a seminar on information technologies in civil aviation.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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A seminar titled "Information technologies as a cornerstone for uniting interests of airlines and airports" was held in Domodedovo International Airport on June 22, 2004. During the seminar, its participants could hear presentations by EAST LINE Group, which manages Domodedovo airport, SITA, which develops IT applications for civil aviation, and Athens International Airport. Nearly 50 Russian and CIS airlines and airports took part in the seminar, including IT specialists from St. Petersburg, Ekaterinburg, Rostov-on-Don and Kiev airports. Seminar participants learned of latest IT developments and practices related to business processes in civil aviation industry. Besides, the seminar dealt with practical aspects of implementing specific IT projects at Domodedovo airport, such as check-in procedures, check-in kiosks and Worldtracer, a system for tracing lost baggage. Seminar participants toured Domodedovo airport and saw how Domodedovo airport IT systems worked (information kiosks, passenger information system
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Domodedovo Terminal Cargo introduces new technologies in air cargo handling and delivery.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Domodedovo Terminal Cargo (DTC), Russia’s largest international air cargo handling complex, which is a member of EAST LINE Group, has been successfully introducing a new technology in handling heavy cargo.Particular attention in the new technology is attached to optimizing methods of centering and fixing air cargo inside aircraft. The technology helps substantially improve aviation safety while carrying heavy cargo. It also significantly simplifies documentation procedures for cargo of this type. DTC continues its work to offer new services available to cargo senders and recipients. One of latest new services is “Mobile Terminal Complex.”According to this technology, DTC expeditor on a weight equipped car visits client’s office or a warehouse. It also involves fewer formalities when delivering cargo to a client. Thus, the Mobile Terminal Complex substantially decreases time spent by cargo senders and recipients. Many of them have already seen it in practice. Modernization of technologies used by Domodedovo Te
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Over 45 thousand people take part in polls at the Internet site of Domodedovo International Airport
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Over 45 thousand people have taken part in Internet polls, which were conducted at the official Internet site of Domodedovo International Airport – www.domodedovo.ru - since December 2003. The goal of this project is to let the maximum number of airport clients speak out on the quality of services offered at Domodedovo, to sum up recommendations and suggestions on improving already existing services, as well as on launching new ones. A total of 23 Internet polls have been conducted at www.domodedovo.ru since the start of the project. They focused on learning of client preferences when choosing an airport, means of transportation for getting to or from an airport, sources of information on flights, etc.The Internet polls contributed to launching recently a number of new services at the Domodedovo airport terminal. For example, today passengers can charge their cellular phones at various cafйs and eateries located in the terminal, or relax at special massage chairs at special relaxation zones at the business lo
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In the first five months of this year passenger traffic at Domodedovo International Airport exceeded four million people.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Within first five months of 2004, the total passenger traffic at Domodedovo International Airport reached 4.083 million, which is 49.4 percent more than in the similar period in 2003. The number of passengers on international flights in the period was 2.074 million, an 88.4 percent growth as compared with last year.The highest growth was recorded on routes to such popular destinations as Hurgada, Sharm El Sheikh, Dubai and Antalya. A total of 711,137 travelers to these resorts went through Domodedovo, which is nearly three times more (238 percent) than in the same period in 2005. The number of domestic passengers at Domodedovo in the January-May period was 2.009 million people, a 23.1 percent increase over the last year’s level.Domodedovo’s monthly passenger traffic volume in May 2004 reached 1,051,314 people, which is 49.7 percent more than in May 2003. In May, the number of passengers on international flights (CIS and non-CIS countries) was 595,354 people, which is a 69.7 percent increase over the level of
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Over five thousand East Line Group employees have improved their professional skills since the beginning of the year
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Over five thousand employees of East Line Group, the managing company of Domodedovo International Airport, have participated in various programs aimed at improving their professional skills. Currently, East Line Group companies in their activities utilize latest business solutions and technologies. This requires that all employees without exception should possess highest professional skills. At the moment, the company uses a single centralized system of evaluation, training and professional development of employees. The system covers all East Line Group companies and allows for effective planning, organizing and implementing the process of corporate professional training. Training courses aimed at improving professional skills and qualification, including offerings to develop management and communications skills, have been in the highest demand. Learning of the latest developments in the area of aviation security is obligatory for all employees. The "Rank" program, which allows for comprehensive evaluation of
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Domodedovo International Airport welcomes stars of the world’s movie industry
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Domodedovo International Airport is preparing to welcome its famous guests – participants of the 26th Moscow International Film Festival, to be held in the Russian capital from 18 to 27 of June. For example, such world stars as Alan Parker and Isabel Adjani are expected to come to the festival.It is already known that Alan Parker, the renowned British movie director and the head of the festival’s jury, is to arrive to Domodedovo on June 17. French star Isabel Adjani is to come to Moscow on June 24. This year, movies from France, Italy, Spain, Israel, Albania, Thailand, Korea, China, Japan, Brasilia will be presented at the Moscow festival. Also, movie directors from former Soviet Union republics – Belarus, Estonia and Azerbaidzhan – will show their works. In the frameworks of the “Retrospective” program, movies by German director Alexander Kluge and Dutch director, actor and writer Alex wan Wanmerdam will be on. Since the Moscow International Film Festival turns 45 this year, its “Retrospective” program will
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A new check-in isle is set into operation at Domodedovo International Airport.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Anticipating summer passenger traffic increase, Domodedovo International Airport has set into operation a new fifth 10-counter check-in isle.International airports' experience has proven isle check-in system to be the most efficient and comfortable for passengers' eagistraion procedure. In late June, ten more check-in counters are to be put into operation, making up the 6th registration isle. When its mounting is completed, the number of check-in counters at Domodedovo will total to 80, including special counters for transfer passengers and passengers with outsized luggage, as well as counters for late check-in. The new check-in isles will enable to facilitate and speed up the registration procedure thanks to passenger traffic rearrangement, helping avoid queues even during summer season and rush hours.Apart from regular passenger traffic growth at Domodedovo International Airport, this summer promises considerable passenger influx for charter destinations.Experts of EAST LINE, managing Domodedovo Internation
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A new automated telephone inquiry system is set into operation at Domodedovo International Airport.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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In order to further increase the level of service at Domodedovo International Airport, a new referral service is created - automated telephone inquiry desk for passengers.Dialling (095) 720 66 66, a passenger can obtain necessary information on the airport services, transportation and parking, on the airport's special services. It is planned that the system will soon provide information on flights arrival and departure. To use the automated inquiry desk system, one has to dial (095) 720-6666, swith to tone dialling mode, select a language (Russian or English) and follow the system's instructions. If needed, one can dial "0" and will be forwarded to a reference service operator. The following function buttons are used to operate the system:# – to go back to the previous menu,9 – to go back to the main menu,0 – to wait for an operator,* – to listen to the menu contents once again.Along with the new automated inquiry desk, the referral service of Domodedovo International Airport is available. As usually, one can
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Domodedovo Air Service Catering Facility introduces a new menu for passengers of night trains
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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A new "night" menu for railway passengers is developed by Domodedovo Air Service catering facility, a subsidiary of the EAST LINE Group. The new menu is the next step forward to increase the level of service provided for passengers of night trains. The new ration features fast assimilating ingredients, more water and extended shelf life. The ration includes tea, coffee, sugar, cream, bread, mineral water, a bun, chocolate, curds, summer sausage, a dessert, a pastry, three kinds of cheese. The menu is sorted out to enable a passenger to have something of the ration in the morning.Oktyabrskaya railroad was the first to start receiving the new meals in June. Domodedovo Air Service catering facility is a supplier for Russian Railroads since 1999. Starting from July 1999, the catering facility supplies meals for Oktyabrskaya railroad business class passengers. Besides, in November 2003, a treaty to supply meals to Moscovskaya, Privolzhskaya, South-East, Gorkovskaya and Sverdlovskaya railways was signed by Domodedo
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Domodedovo International Airport expands apron bus fleet
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Anticipating considerable passenger traffic growth this summer, Domodedovo International Airport expands its apron bus fleet. Three new buses by Kobus were aquired in May. Kobus is a leading manufacturer of apron buses, holding 80-90% of the market. Compared with same class busses, the new apron buses feature a range of advantages, among which are larger capacity, maintanability and economy. Before the purchase, EAST LINE experts made a thourough analysis of the same buses exploitation in airports situated in similar climatic zones. Besides, in February-June 2003 Kobus buses were put on the test at Domodedovo International Airport. Summing up the results, the manufacturer equiped the buses wiht a range of extra-options, such as rear-view CCTV cameras and bus door heating system. The apron bus fleet boosting, organized in the framework of the realized programme of technical modernisation of the airport complex will ensure higher level of passenger services in Domodedovo International Airport.
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Domodedovo Jet Service fuelling facility increases the amount of fuel servicing trucks
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Domodedovo Jet Service fuelling facility, a company of the EAST LINE Group, has enlarged its fueler fleet with 7 new refuellers TZA-20. The purchase is entailed by considerable traffic flow growth at Domodedovo International Airport. The new refuellers fully comply with all international aircraft refuelling standards, including aviation fuel water and mechanical impurities decontamination standards. The fuellers are built on a special order placed by Domodedovo Air Service. They are MAZ chassis-based machines equipped with alluminium alloy tank. TZA-20 refueller truck features modern filtration system, up-to-date compact eqipment and increased safety. The trucks were presented during the first International Airport Exhibition in Moscow in May 2004 and got the highest expert estimation. Technical characteristics of TZA-20 ensure the refueller to be used for aviation fuel transportation and aircraft refuelling and can be operated in all kinds of airports including international level airports. The new refueller
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Domodedovo Cargo Terminal to enhance business technology.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Cargo ground handling technology modernisation is one of the priorities for Domodedovo International Airport's development. In the framework of this task a range of new technologies are being implemented at Domodedovo Cargo Terminal.To ensure efficient client service, an information kiosk is opened enabling clients to get necessary references on the terminal services and airport's flight schedule as well as to track the status of their cargo shipment. Now, to get the necessary information, one has to click on the relevant menu item of the sensor panel of the kiosk. The reference kiosk installed in the terminal's client hall is of great help for customers, who now can get information more easily.In future, a special dedicated page will be created on the web-site of the EAST LINE Group, managing Domodedovo. The resource will enable clients to fill in certain documents on-line, automatically calculate delivery rates, track cargo status.Currently, one more innovation is under development - automatic cargo and acc
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EAST LINE Air Ticket Agency has won the "Best Air Agency" award
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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EAST LINE Air Ticket Agency has won "The best Air Agency-2003" award in the category "International passenger transportation sales" (sales volume more than 70.000 airtickets). In 2003, the agency sold 104.959 airtickets for international flights.In addition to this, EAST LINE Air ticket agency has become a laureate in the category "International and domestic passenger transportation sales (sales volume 180.000 - 300.000 airtickets) and in two special categories introduced this year for the first time "IT-advanced agency" and "Agency offering complex services for passengers". The contest "The Best Air Agency" has been organized this year for the second time. The award was set up in 2003 by Russian Air Transport Agencies Association. The award's public board includes representatives of the Russian Ministry of Transport, Transport Clearing Organization, largest airlines, aviation media and civil aviation veterans. This year, 38 agencies of Moscow and other regions of Russia participated in the contest. EAST LINE
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Domodedovo International Airport to handle more than 2.000.000 passengers on charter flights this summer.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Specially for summer period a wide charter programme is developed at Domodedovo International Airport. Experts of the EAST LINE Group, managing Domodedovo International Airport, antisipate passenger traffic on charter flights in summer 2004 will grow 20% year on year. Some 11.500 charters with more than 2.200.000 passengers will be handled during summer season 2004. Holiday-makers are offered charter flights on 62 international and 5 CIS destinations. 22 airlines are participating in the programme taking tourists to their destination points. At that Hamburg International, Omskavia, UTAir and Tatarstan Airlines are participating in the programme for the first time. This summer, Domodedovo's range of charter destinations will be boosted by Baden-Baden, Venice, Karlovy Vary, Konstantina, Munster, Seville. For CIS travellers new routes from Domodedovo to Namagan (Uzbekistan) and Kulyab (Tadjikistan) will be opened. Apart from new routes, considerable number of flights to traditionally popular within Russians dest
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Domodedovo International Airport establishes a Certification centre for aircraft certification
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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A new centre for aircraft certification is established at Domodedovo International Airport. The centre's clients will be airlines subordinate to Russian Civial Aviation Athourity, operating Il-62M, Il-76, Il-86, Tu-134, Tu-154 aircrafts.According to aviation athority requirements, any civil aircraft is permitted to be operated only provided that it has a valid certificate for airworthiness. According to the requirements, every aircraft is to be regulary examined to ensure its compliance to the existing air standards. The opened Certification centre will substantially widen the range of services provided for clients directly in the airport. This will be of great help for airlines, which regulary apply for aircraft maintenance at Domodedovo Aircraft Maintenance Base. Since its creation, Domodedovo Aircraft Maintenance Base has been one of the largest aircraft maintenance and repair facilities. Today, it provides maintenance of domestic and foreign made aircraft of various types. Over 150 domestic and foreign ai
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On the eve of the coming summer season, Domodedovo International Airport’s passenger terminal launches new services
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Besides addressing one of its major tasks – increasing capacity – Domodedovo International Airport has been in active preparations to face passenger volume peak in summer while providing most comfortable conditions for travelers. The number of services, offered at the airport, has been constantly growing.Since July, passengers who are serviced by Domodedovo business lounges may relax at special relaxation zones, equipped with most modern massage chairs. If the service remains in demand, such massage chairs will be installed in general use areas at the airport. Also, the number of Internet-enabled computers at the airport terminal has been considerably increased. Especially for summer season, a client zone at Foster’s bar, located at the first floor in the international gallery, has been equipped with modern IT equipment.For convenience of travelers, the capacity of the parking lot has been increased: now, it can accommodate 3,000 cars. Among other popular airport services – the Child Center, where parents, wh
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«Domodedovo Air Service» launches meal supplies for Oktyabrskaya railway
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Domodedovo Air Service will supply more than 650 meal trays per day for three trains running at Moscow - St.Petersburg destination of Oktyabrskaya railroad. A treaty was concluded between Domodedo Air Service and Transline Company.Domodedovo Air Service catering facility, one of the EAST LINE Group companies, is a supplier for Russian Railroads since 1999. Starting from July 1999, the catering facility supplies meals for Oktyabrskaya railroad business class passengers. Besides, in November 2003, a treaty to supply meals to Moscovskaya, Privolzhskaya, South-East, Gorkovskaya and Sverdlovskaya railways was signed by Domodedovo Air Service and Russian Railroads affiliate "TransRestaurantService".Fully refurbished in 1998, Domodedovo Air Service is today one of the most modern Russian catering facility supplying meals for transport. Domodedovo Air Service's daily capacity reaches 30.000 trays.In July 2003, Domodedovo Air Service introduced a new production line for packing uncooked and prepared food in a modified
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Hotel complex at Domodedovo International Airport offers visa support services to foreign guests
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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In the coming summer season, Domodedovo International Airport will offer numerous charter flights for foreign tourists. Constantly working on additional services offered to its guests, Domodedovo AirHotel, which belongs to EAST LINE Group, has launched new service of visa support for foreign tourists. They will be able to receive invitations, required to obtain visas at their home countries. Necessary authorization to provide the service, so called “tour reference,” has been issued to Domodedovo AirHotel by the Russian Foreign Ministry. Domodedovo AirHotel has been popular among guests of Moscow and transit travelers. After large-scale refurbishing was completed in 1998, AirHotel turned into a modern hotel complex. All 294 comfortable rooms, including 5 club rooms and 5 club suites, fully correspond to international standards. The hotel has all what is needed for quality rest – a fitness center, solarium, massage salon, two saunas, billiard hall, a hairdressing salon. Domodedovo AirHotel has recently been off
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Domodedovo Air Service catering facility presents a new package technology during the Best Rail Restaurant contest.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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A new techonolgy of meals package was presented during the Best Rail Restaurant contest by Domodedovo Air Service catering facility, one of the EAst LINE Group companies. The contest was organized by Russian Railways organization. Diner cars teams from 16 railways took part in the contest. The contest results were announced May 26.Domodedovo Air Service presented a new technology of packing uncooked and prepared food in a modified gas medium. The technology enables to substancially simplify and speed up the procedure of preapring and serving dished in trains.The technology enables to keep prepared food non-perishable up to 5 days due to lack of pathogenic bacteria. Besides, Domodedovo Air Service can offer passengers an opportunity to make an order for meals 40 minutes before the train departure using their ticketsThe new developments presented by Domodedovo Air Service raised great interest of all the contest participants and Russian Railways representatives. According to the "Russian Railways" vice-presiden
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The intermodal transportation system employed by Domodedovo International Airport gets the highest evaluation from international experts.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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International conference titled "World air rail development tendencies. Russian air and rail cooperation experience" took place at Domodedovo. The conference programme included appearance of speakers representing Domodedovo International Airport, Moscow Railroad, Transport Clearing Organization, International Air Rail Organization, airlines offering passengers intermodal services. Representatives from more than 50 Russian an international airlines, key experts of airports of St.-Petersburg, Samara, Kaliningrad, and Minsk participated in the event. The IARO General director Mr. Andrew Sharp gave the highest estimation for the railway link connection Domodedovo with Moscow, stating that its technical characteristics absolutely comply with the strictest international standards. The new technology coupled with air terminal opened at Paveletsky railway station and railway "Airport" station intergated into the passenger terminal enabled to create a unified transportational technology with air and rail transport. As
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Domodedovo International Airport widens the range of services provided for passengers with limited movement ability.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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In the framework of a special programme aimed at implementation of new technologies to service passengers with limited movement ability, Domodedovo International Airport introduces new services for disabled.Special lifts for disabled are set into operation in the passenger terminal. The new facilities enable disabled to be transported to the ground level and further transfered by car to an aircraft's board.Disabled are cared for at Domodedovo International Airport by specialists of a special medical service.In the nearest future, the EAST LINE Group, managing Domodedovo, is going to install a special transportation facility to transfer people with limited movement ability from the ground level directly to board an aircraft.International arrival area is fitted out with two elevators connecting the passenger terminal with a parking lot. This is of great help for passengers with luggage tracks.It is planned to install more elevators for passengers in common areas. In particulary, two elevators will be installed
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Domodedovo International Airport is the best within CIS countries.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Domodedovo International Airport has become a winner in the contest "Best Airport of CIS Countries-2003", organized by International Civil Aviation Association "Airport".Domodedovo International Airport has become the winner in the most prestigious category which embraces CIS airports with passenger traffic exceeding 1.000.000 people.The jury included representatives of the industry federal authorities, scientific and social organizations. When making a desision, the jury took into consideration all the aspects of airports activity, placing a high emphasis on the quality of services provided for passengers.It was acknowledged that Domodedovo International Airport with 40% passenger traffic growth got the prestigious award without bias. The airport's passwenger growth rates enabled Domodedovo to become the first among world's largest airports.One of the most important factor, noted by the jury, was the high level of passenger services at the airport. The high estimation of Domodedovo corresponds to the results
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Domodedovo International Airport to introduce charging points for mobile phones.
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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Preparing for summer passenger influx, Domodedovo International Airport is widening the range of free services provided for passengers. In June, all the eating places in the passenger terminal will be equipped with special devices for charging batteries of almost all kinds of mobile phones. The service has already become common for world's largest air hubs. Specialists of the EAST LINE Group, managing Domodedovo International Airport, expect this service to be popular within Russian passengers as well. Further increase of passenger service level and widening of services range backed by introduce of cut-edge technologies and latest IT-developments is the main principle of the airport development. Domodedovo International Airport's strategy aimed at creating the most technologically developed aviation hub in Russia is approved both by international aviation community and millions of passengers. This year, according to the survey by international consulting company Skytrax, which asked some 4,8 million passenger
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Domodedovo International Airport to introduce new routes
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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International and domestic route network of Domodedovo International Airport is boosted by three new destinations. Scheduled flights to Edinburgh (Scotland) and Lipetsk (Russia) are open, and a new flight to Uzhgorod (Russia) to be opened soon.The new flight to Edinburgh linking capitals of Russia and Scotland has become the 21 international destination in the airport's route network.Transaero will perform flights to Edinburgh Wednesdays, May 19 through October 30, by Boeing-737.Edinburgh Flights Schedule (Transaero, May 19 - October 30, 2004)Flight numberDayDeparture from EdinburghDeparture from DomodedovoUN 315/316Wednesday13:0011:00From May 20, Polet Airlines started performing scheduled flights to Lipetsk. The flights are performed by Yak-40 on Monday, Tuesday, Thirsday, Friday and Sunday. This destination is 68th in Domodedovo International Airport's route network covering Russia.Lipetsk Flights Schedule (Polet Airlines, May 20 - June 15, 2004)Flight numberDayDeparture from LipetskDeparture from Domodedo
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A Conference on International Intermodal Passenger Transportation will take place at Domodedovo International Airport
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DOMODEDOVO
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Russian Federation
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Moscow
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DME
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On May 27, a conference titled "World air rail development tendencies. Russian air and rail cooperation experience" will take place at Domodedovo International Airport. The conference participants will have an opportunity to learn more about Russian and international experience in the field of intermodal air and rail passenger transportation, and intermodal transportation perspectives at Domodedovo, implementing «Domodedovo Air Rail Service» technology).The conference programme includes appearance of speakers representing Domodedovo International Airport, Moscow Railroad, Transport Clearing Organization, International Air Rail Organization, airlines offering passengers intermodal services. More than 120 representatives from airports of St.-Petersburg, Samara, Kaliningrad, Nizhny Novgorod and Minsk will participate in the event. The high-speed train connecting Domodedovo with the centre of Moscow, a joint project of EAST LINE and Russian Railroads, was launched in summer 2002. Owing to this intermodal system,
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